Call Centre Agents

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Sector: 
Electrical engineering

The Uganda Electricity Distribution Company Limited is a parastatal company whose primary purpose is to distribute electric power to domestic and commercial end-users in Uganda, at and below 33 kilovolts. This role was sub-leased to Umeme for a 20-year concession that ends in 2025.

JOB DETAILS:
The Uganda Electricity Distribution Company Limited (UEDCL) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage i electricity distribution network and all the operational assets associated with the business currently leased to Umeme Ltd. The company monitors Umeme Ltd's investment, generation, and distribution of power in eight territories covering over 67 Districts, operation of the pole plant at Lugogo, and execution of some rural electrification schemes on behalf of the Ministry of Energy and Mineral Resources. The Company is seeking to recruit qualified, competent and highly motivated Ugandans for the following roles: .

Job Purpose:
• To manage the call centre system by coordinating Field works orders to keep power on and offer timely responses to customers and stakeholders for Revenue generation.
• Primarily responsible for receiving calls and providing professional, courteous and accurate information to UEDCL customers by utilizing excellent, in-depth knowledge of company products and programs as well as logging all customer’s complaints using the appropriate tools/systems provided for subsequent follow up.

Principal accountabilities
• Pick and answer customer calls promptly.
• Ensure clear communications are passed to the customers over power availability
• Gather Customer Complaints by categories
• Follow-ups on complaints resolutions with the respective department or area
• Make sure the call centre performance satisfies the customers’ expectations
• Any other duty that may be assigned from time to time

Technical requirements/experience/qualifications.
• Diploma in a Business related discipline. A degree would be an added advantage.
• Pursuing a professional course will be added advantage
• Knowledge of Customer care, Customer Management System and Micro Soft Computer Application Packages
• Must have at least One years’ relevant experience in a busy organization

Job Education Requirements: Diploma

Job application procedure
All interested candidates who wish to join UEDCL in the aforementioned capacities are encouraged to visit our website at http://www.uedcl.co.ug  : select "Careers" to view the job details and follow the application instructions. After reviewing the job detail, candidates uploads should not exceed IMB. Please note that the deadline for receiving applications is 18th November 2019 at 5:00 pm.